❓ Help Center & Knowledge Base

Frequently Asked Questions

Everything you need to know about our regenerative grower sourcing, 45-minute cold chain dispatch, glass bottle return program, and freshness guarantee.

⚡ Search 16+ verified customer topics🔒 100% Freshness Guarantee📞 Live support hotline: (555) 724-3867

How fast is your doorstep delivery and how does the 45-minute window work?

Our proprietary micro-distribution hubs are situated directly adjacent to urban neighborhoods. As soon as you place your order, our pickers pack your items in insulated cooler totes containing food-safe ice blankets. Our electric cargo vans and bikes dispatch within 10 minutes, arriving at your doorstep in under 45 minutes.

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What is the minimum order for free delivery?

Do I need to be home to receive my produce delivery?

What happens if my building has a secure gate or requires an access code?

What is your 100% Freshness Guarantee and how does it work?

How do you guarantee that produce was harvested within 24 hours?

Why does your produce sometimes look different from supermarket fruits and vegetables?

Are all items sold at Verdant Harvest certified organic?

Do your farmers use synthetic pesticides, glyphosate, or waxes?

What does "Pasture-Raised A2 Milk" mean on your dairy items?

How does the $2 Glass Bottle Return Program work?

What do I do with the delivery cooler totes and ice blankets?

Is your produce packaging biodegradable?

What promo codes are currently available for new customers?

What payment methods do you accept?

How does tipping work for the electric delivery drivers?

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Still have questions about an order or delivery?

Our customer happiness team is stationed directly at our flagship West District market to assist you immediately.

Open Support Inquiry 📞 Call (555) 724-3867